IT Infrastructure And Systems Analyst

  • Location:

    South Coast

  • Sector:

    Technical

  • Job type:

    Permanent

  • Job ref:

    343488

  • Published:

    17 days ago

Responsibilities:
  • Deliver on site IT helpdesk support for approximately 50 desktop users (approximately 145 PCs / laptops and 26 virtual servers in use) including extended support hours for staff out of the office on business travel.
  • Develop and maintain the IT network and contribute to the planning and implementation of infrastructure improvements.
  • Support for the business software and telecommunications systems.
  • Fault diagnosis and rectification of network and sub-system issues.
  • Administer user accounts for MS office, Sage, SharePoint, All Change and other software tools.
  • Manage software licensing of engineering tools.
  • Engage third party support providers where appropriate.
  • Monitor systems for stability, availability and performance.
  • Monitor security and apply patches and fixes as required.
  • Ensure compliance with SOX and the MoD.
Qualification requirements:
  • Any IT related degree
  • Formal IT training such as MCSE, MCP or the equivalent
Experience requirements:
  • Troubleshooting IT related issues and resolving user issues within a commercial environment
  • General admin duties to network infrastructure
  • Hardware installation and configurations
Knowledge and Skills
Understanding of Windows Operating Systems. to include

  • Windows Servers up to 2016
  • Windows 10, Windows 7 Professional
  • Active Directory, Switches, Firewalls
  • Understanding of MS Office and Exchange Server
  • Understanding of virtualised environments (Hyper-V)
  • Understanding of Virtual Private Networks
  • Basic understanding of SQL server
  • Ability to provide concise documentation
  • Understanding of IT trends and capabilities
  • Any exposure to the following Engineering applications:
  1. Labview
  2. Altium Designer – Premier EDA
  3. ProE - Concurrent
  4. AR Embedded Workbench – IAR systems
  5. Intasoft AllChange Configuration Control System
Personal Qualities
  • Approachable with excellent written and verbal communication skills with the ability to convey ideas and offer IT solutions to staff members of all levels.
  • A commitment towards delivering quality customer service to internal and external customers.
  • A positive can-do attitude and ability to work on own initiative.
  • Flexible and able to take on a broad range of IT responsibilities and tasks at short notice in response to changing organisational requirements.
  • The ability to support non-technical customers and explain complex IT concepts in simple terms.
  • Excellent organisational skills with the ability to manage priorities and work to deadlines.
  • High degree of accuracy and attention to detail.
Security Requirements
  • Must be a British National and eligible to apply for SC clearance
Benefits include:
  • Defined contribution pension scheme
  • Death in service benefit 
  • Private medical insurance (family cover), medical history disregarded, nil excess
  • Flexible Working - contracted hours 37.5 hours per week around core hours
    • o Monday to Thursday 09.30 to 15.30
    • o Friday 09.30 to 13.00 
  • 25 days holiday plus 8 bank holidays
  • Wellness initiatives such as health screening, flu jab vouchers
  • Long service awards
  • Educational Assistance policy
  • Free e-learning - access to a wide variety of online, self-paced training courses, both professional and functional
  • Free hot drinks
  • Free parking

Please send your CV to dave@theabilitypeople.com